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    v1.48.0
    improvement
    September 9, 2026

    An unpaid booking is held for two days, and we ask for the deposit

    An online booking with no payment used to be cancelled after 30 minutes, which was cancelling bookings out from under customers who fully meant to pay. It now holds for 48 hours — or 4 hours when the trip is tomorrow — and the customer is reminded halfway through.

    • A reminder before it lapses — halfway through the hold the customer gets an email asking for the deposit, with a link straight back to the checkout they started.
    • Tomorrow's trips are different — a booking for the following day holds for 4 hours, because two days is longer than the trip has left.
    • Worth knowing — a seat can now sit unpaid for up to two days on a trip that is filling. You can still cancel a hold yourself at any time.