Booking software for island tour operators
Caye Caulker in the morning, a sunset sail, a private island day. Sold online, checked in at the counter, one list per departure.
What goes wrong running island tour operators on a spreadsheet?
Three things, and they are the same three in every shop we have sat in. Two people sell the same seat. The list the boat leaves with is not the list the office has. And the money taken at the dock does not match the money in the system, so somebody spends the evening working out which.
- “Bookings come from the website, the hotel desk and the counter and none of them know about the others.”
- “The guide is handed a list at eight that was printed at six.”
- “A no-show paid nothing and a walk-in paid cash, and the day's total is a guess.”
What does a day on Seascape look like?
It looks like the day you already run, with the re-typing taken out. The morning starts on one screen the office and the dock both read; the boat leaves with a manifest that is already right; the guests who turn up sign and pay where they stand; and the evening reconciles itself instead of being reconciled.
The day view
Every departure, seats sold against capacity, the forecast. Hotel bookings and website bookings on the same trip.
The manifest
Names per departure, any note the guide needs, the crew. Opened on a phone; updated when the booking is.
Check-in and the till
A walk-in is rung up at the counter and is on the manifest with a seat taken. Waivers, if you use them, are signed on the guest's phone.
Reconciliation
Deposits from the website, cash from the counter, cards from both, each on its Booking ID, on one page.
Which parts of Seascape does a island tour operator use most?
These ones, in this order. Everything else is there when you need it and out of the way when you do not — one subscription covers the whole product, so there is no tier to upgrade to when the season gets busy.
Online booking
Customers see what is actually free on each boat, pay the deposit by card and get a Booking ID. No double bookings, no spreadsheet.
Learn morePoint of sale
Ring up a walk-in dive, a wetsuit rental and a logbook in one sale, and close the drawer against it.
Learn moreBoat manifests
Names, certification level, gear sizes and weights, per boat. Phone numbers and payment details stay in the office.
Learn moreWebsite builder
Built from blocks, in your colours, with the booking widget already on it.
Learn moreQuestions from island tour operators
Other kinds of operator
Using something else already?
Unfamiliar words are in the glossary.