A cancellation on a full boat sells the seat again
Guests join the waitlist when the trip is full. When a seat frees up you choose who is offered it and how long they have.
Without it
The boat is full, somebody calls, and the answer is sorry. Two days later a booking cancels and the seat sails empty, because the person who called is a name on a piece of paper and nobody rang them back.
What Seascape does
A full departure offers the waitlist instead of a dead end. When a seat frees up you pick who gets it: several people at once, where the first to claim it wins, or one person alone. Each offer carries a deadline between 2 hours and a week, and the email links straight to that departure. An offer nobody claims expires on its own and the person stays on the list for the next seat.
- A full trip still collects the name.
- An offer expires on its own; nothing sits open.
- The offer email opens the departure it is about.
What is included
- Join the waitlist from the booking page when a trip is full
- Offer several people at once, first to claim it wins
- Or offer one person alone
- A deadline of 2 hours, 6, 24, 48, 3 days or a week
- A deadline that never outlives the departure
- An expired offer leaves the person on the list
- A guest who unsubscribed is skipped, and the offer is withdrawn
Questions about waitlist
Related
Online booking
A guest sees the seats left on each departure, pays the deposit by card, and gets a confirmation with a Booking ID on it. An unpaid seat is held for 30 minutes and then goes back on sale.
Learn moreGuest messaging
Every email the shop sends carries a reply address that names the booking. The answer comes back into the shop inbox, on the conversation it belongs to.
Learn moreGroup bookings
A printed QR code books a named departure and leaves the money to be paid at your counter. One payment against the Booking ID is split across its activities.
Learn more