The review is asked for the day after the dive
A guest who was on a trip that departed gets an email with a link of their own. They rate it out of five, and you decide what is published.
Without it
The best day to ask for a review is the day after the trip, and that is the day the shop is running the next one. So nobody asks, and the shop's page still carries four reviews from two seasons ago.
What Seascape does
An hourly job finds the bookings on trips that departed in the last 48 hours and emails each guest a link of their own. The guest gives a rating from 1 to 5 and a comment if they write one. Every review arrives pending and you publish it or hide it. A course booked across three days is asked once, because the request is sent per Booking ID.
- Nobody in the shop has to remember to ask.
- A review arrives pending, and publishing it is your decision.
- A three-day course is asked once, not three times.
What is included
- Sent on the first hourly run after the trip departs
- A rating from 1 to 5, and a comment if they write one
- One request per Booking ID, so a course is asked once
- Pending, published or hidden — your call on each
- The average, to one decimal, on the reviews screen
- Switched on and off per shop with the other trip emails
Questions about reviews
Related
Guest messaging
Every email the shop sends carries a reply address that names the booking. The answer comes back into the shop inbox, on the conversation it belongs to.
Learn moreClient records
Certification, gear sizes, dive history, waivers signed and every Booking ID, before they walk in.
Learn moreOnline booking
A guest sees the seats left on each departure, pays the deposit by card, and gets a confirmation with a Booking ID on it. An unpaid seat is held for 30 minutes and then goes back on sale.
Learn more