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    v1.81.0
    feature
    September 18, 2026

    Answer a customer from your own inbox

    When a customer replies, the reply is now emailed to your shop inbox as it arrives — and you can answer by simply hitting Reply in your mail app. Your answer reaches the customer and appears on the thread in Messages.

    • The reply comes to you — with the Booking ID and a button that opens the conversation in Messages. On by default; switch it off in Settings → Notifications.
    • Just hit Reply — no need to open the app. If the conversation is a text conversation, your emailed reply goes out as a text.
    • Only your shop can answer that way — the link is tied to one conversation, checks that the sender is one of your own addresses, and is capped at 20 replies an hour.