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    v1.92.0
    fix
    September 18, 2026

    A customer's email reaches a person

    A customer's reply now emails the people who read their own mail, not just the shop's main inbox — and a customer who writes to us directly no longer disappears.

    • The Email switch works now — Settings → Notifications → Customer replies has always had one, and nothing ever read it. Owners, managers and admins get a copy unless they switch it off.
    • Written to us directly? A customer who emails us rather than replying to one of our emails used to vanish. If their address is on their customer record, their message now lands in their conversation.
    • Reply from your inbox still works — every copy carries the same reply link, so anyone who gets one can answer the customer without opening the app.